FAQ - ALCADUS Watch Co. Scroll to top

FAQ


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Product Launch

Q: When is the launch date?

The preorder for the OPUS collection is now open.  Stocks for early bird discount (up to 33% off USP) are limited.

Q: How is the order process?

Simply place your order at https://www.alcadus.com/store/opus-preorder/

You payment will be processed by Paypal and 100% risk-free.

Q: How do I order more accessories (straps, bracelet, watch roll etc.)?

Straps, watch roll and other accessories will be added to the store once available.

Q: How much does shipping cost?

ALCADUS offers a discounted flat rate DHL express shipping fee of $15. You will receive the shipment in 3-4 days if there is no delay in your countries’ custom clearance.

Q: How do I get the watch FREE?

The Giveaway contest has ended (https://www.alcadus.com/opus-giveaway/).

A winner will be chosen randomly to receive the OPUS of your choice.

Warranty and Guarantee

Q: What is Guarantee and Return Policy?

We guarantee on the OPUS to refund any item you are not completely happy with when you return it to us within 14 days of receipt.  if you don’t like it for any reason within 14 days of receipt, we will give your money back.

Please contact customer service to be provided a return address, items must be returned to us unused, in original packaging, and with all original brand tags still attached.

Q: What is covered under the warranty?

Our 2+1* years warranty covers the hands, dial, and watch movement issues arising from normal use, or any defects with manufacturing. Watch straps and bracelets are not covered by the warranty.

All ALCADUS watch comes with an NFC-enabled warranty card. This card is used for authenticity and warranty check.

*Your warranty will be extended 1 year (3 years total) when you authenticate your purchase using the NFC-enabled warranty card.

Q: What happen if my warranty expires?

All ALCADUS watches are built to last. We guarantee the availability of all necessary parts for all models (even for sold-out models) for at least 10 years.

Your watch can still be serviced even the warranty period expires.

Just email us at [email protected] if you have any issues.