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FAQ


We have got you covered

Q: When is the launch date?

The OPUS collection will be launched on Kickstarter.com on 29-June-2019, the campaign period is 1-month and ends on 29-July-2019.

Q: What is the pricing like?

The OPUS collection will have an indicative pricing around $850 (USD) for Kickstarter, and the retail price will be $1197 (USD).

Q: How is the order process?

During the Kickstarter.com campaign, head over to our campaign to place your pledge. Kickstarter will post a test transaction on your credit card (which is to test the validity of your credit card). **You will only be charged when the campaign reach the funding goal after the campaign ends**.

After the campaign ends, Kickstarter will send out a survey form for you to fill in. We will use the survey information to process your order.

Q: How do I order more accessories (straps, bracelet, watch roll etc.)?

After the campaign ends, the official online shop will be launched. You will receive an email from us on your new account of our online shop.

Your Kickstarter pledge will be processed in our online shop, where you can login to see / modify / add more items to your order.

Simply add your favorite straps and more items into your order and pay for the additional items.

Q: How much is shipping cost?

ALCADUS offers free DHL express shipping to all countries for orders above $300, which you will receive the shipment in 3-4 days if there is no delay in your countries’ custom clearance.

For orders below $300, a discounted flat rate DHL express shipping fee of $20 is applied.

Q: Is there any warranty?

Our 2+1* years warranty covers the hands, dial, and watch movement issues arising from normal use, or any defects with manufacturing. Watch straps and bracelets are not covered by the warranty.

All ALCADUS watch comes with an NFC-enabled warranty card. This card is used for authenticity and warranty check.

*Your warranty will be extended 1 year (3 years total) when you authenticate your purchase using the NFC-enabled warranty card.

Q: I noticed some problems with my watch, how do I fix it?

Just email us at hello@alcadus.com if you have any issues.

Q: How do I get the FREE watch strap if I subscribe to your newsletter?

All newsletter subscribers who backed our Kickstarter campaign will be receiving a special coupon code from us. Simply add the watch strap of your choice, and apply the special coupon code before your checkout. It is that simple 🙂

Q: How do I get the watch FREE?

We are running a Giveaway contest now (https://www.alcadus.com/opus-giveaway/).

A winner will be chosen randomly to receive the OPUS of your choice. Contest ends 28-July 2019.